Here you will find practical information about your stay and our services. The information for your chosen property and your booking confirmation specify the facilities and conditions that apply.
 

Is there wifi and a television?
Yes, all our holiday homes have wifi and a television. The wifi code is displayed in the property.
 

Are bed linen and towels included?
Yes, a bed linen and towel package is included as standard in every holiday home. You also receive a welcome pack. We provide basic supplies such as soap, cleaning cloths, toilet paper and kitchen roll. If anything is missing during your stay, please contact us so that we can help as quickly as possible.
 

Is cleaning provided during longer stays?
Yes. During longer stays, we clean the property, change the bed linen and towels, collect the waste and maintain the garden. These services are arranged automatically; you do not need to request them. You can also request additional cleaning, an extra linen change or other services. Additional charges may apply to requests made at short notice or services outside our standard package.
 

Can you arrange meals for us?
We do not currently prepare meals ourselves, but we can order a meal or breakfast basket for you, or reserve a table at a nearby restaurant. Please contact us to discuss the options.
 

How do we order a breakfast basket?
Our breakfast basket service offers a generous continental breakfast, delivered directly to the door of your holiday home. The price is agreed with you in advance. Other options and prices are also available on request. Please order at least 24 hours in advance. Your order is only final once we have confirmed it.
 

Do we need to sort our waste?
Yes, sorting waste is mandatory. Each property has separate bins and illustrated sorting instructions. Please follow these instructions carefully. Failure to follow the sorting rules will result in charges as set out in the house rules.
 

What are the check-in and check-out times?
Check-in and check-out times are stated in your booking information. Would you like to arrive earlier or leave later? Please ask in advance. This depends on availability and may involve an additional charge.
 

How do we access the property?
Before your stay, you will receive practical arrival information and instructions for collecting the keys or accessing the property via WhatsApp. Please contact us if you have not received this information or if anything is unclear.
 

What if we arrive later than planned?
Please let us know as soon as possible if your arrival time changes. We can then check whether the arrival instructions or agreed arrangements need to be adjusted.

Can we smoke indoors?
No. Smoking indoors is strictly prohibited. If you wish to smoke outside, follow the property’s house rules and any holiday park rules. Do not leave cigarette ends behind and use a suitable ashtray.
 

Are drugs allowed?
No. Drugs are prohibited at all times, both inside the property and on its grounds. This ban also includes cannabis.
 

Can we bring a pet?
Always ask before booking. Pets are generally not allowed. Any exceptions, conditions and additional charges depend on the property. You may only bring a pet after receiving our prior confirmation.
 

Can we park near the property?
Every property has at least one parking space. Additional parking options vary by property. Check the information for your chosen accommodation or ask us in advance where to park, especially if you are bringing several vehicles or a larger vehicle.
 

Is there a washing machine or tumble dryer?
Every property has a washing machine. The availability of a tumble dryer depends on the property. Check the description or contact us. We can discuss options for washing clothes during a longer stay.
 

Are a cot and high chair available?
Before booking, please tell us which facilities you need for your children. We will confirm whether a cot, high chair or other equipment is available and whether any charges apply.

Is the property accessible for guests with reduced mobility?
Accessibility varies by property. Please discuss your needs with us before booking, for example regarding stairs, thresholds, the bathroom or a ground-floor bedroom. We can then check whether the property is suitable.
 

Can additional guests stay overnight or can we have visitors?
Please provide the correct number of guests when booking. If you later wish to add overnight guests or receive visitors, discuss this with us in advance. The maximum permitted number of overnight guests must not be exceeded. Any additional charges and conditions will be communicated in advance.
 

Are parties or events allowed?
No, parties are not allowed in our holiday homes. Always discuss your plans with us before booking. Always respect the neighbours’ peace and quiet and the house rules.

Can we book for a longer stay or a work trip?
Please contact us about longer stays or accommodation for employees. Tell us your preferred dates, the number of guests and your practical requirements. We will check availability and provide the options and conditions.
 

What do we need to do before leaving?
Follow the departure instructions provided for your stay. These explain what to do with waste, dishes, used towels and bed linen, and how to return the keys. Leave the property tidy and report any damage or faulty equipment.
 

What should we do if something is missing, broken or not working?
Contact us as soon as possible and describe the problem. A photo may help. We can then assist you and work out what is needed. Please also report any damage that occurs during your stay immediately.
 

Can we change or cancel our booking?
The change and cancellation conditions are stated in your booking confirmation or on the platform you used to book. Contact us as soon as possible if your plans change. Any amendment depends on availability and the applicable conditions.
 

Can we receive an invoice, and are there any additional charges?
If you need an invoice, please tell us when booking and provide the correct billing details. Check your booking information for the price and included services. Additional services you request and any other charges are billed according to the conditions communicated to you. If anything is unclear, please ask in advance.